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FAQ's

Contact us at
hello@homerhudson.com
Ph: 0410 235 007

With COVID-19, we are following local health mandates and taking additional precautions to help ensure the safety of our customers and employees, including reduced staffing and extra cleaning of our warehouses. This may increase the time it takes to process and ship your order—currently up to 5 business days.
When your order ships, you’ll get an email with a tracking link (it can take up to 24-48 hours to update).

We offer FREE delivery to AUS addresses for orders over AU $120 (after promotional codes). The order must total AU $120 after the discount is applied and before shipping charges, taxes, etc. Spend less than AU $120, and delivery will cost AU $25 including temperature controlled shipping box.
Delivery to international countries is not possible at this time.

Yes, however because we have a secure cart checkout, your "billing" address must be verified. This means that you must register your Visa, Mastercard or American Express gift card online with the issuing bank including providing them your mailing address in order to use gift cards. Otherwise, your order may be declined even if the gift card is valid and active.

Coupon codes will not apply to discounted Homer Hudson items, some collaboration items and non-Homer Hudson products. Coupon codes have expiration dates.

Pricing on the website is subject to change without notice. Orders placed before promotions are not eligible to receive new promotions or discounts. We reserve the right to cancel any order due to unauthorized, altered, or ineligible use of the offer, and to modify or cancel any promotion due unforeseen issues.

We understand that you may receive damaged items due to transit. If a product is defective or damaged, this must be reported within 7 days of delivery or receipt of order in person. If the product is deemed defective Homer Hudson will replace the product at no additional charge to the customer. Please contact customer care for more details at hello@homerhudson.com.

We are working with parties to open Homer Hudson Concept Stores soon, if you are interested in opening a store or operating a truck please email us at hello@homerhudson.com

To serve you better, Homer Hudson will begin to process your order immediately after it has been submitted, and we are unable to change or cancel an order once it has been placed.

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